Customer Service

Customer Service

FAQ (Frequently Asked Questions)
Return Policy
Shipping Information
Order Status

Shipping Information

All orders require one business day (Monday - Friday) to process before shipping.
Currently, we are unable to ship to international addresses.
For A.P.O. addresses, please contact us at customerservice@katiewongnyc.com for a shipping quote.

Multiple Shipping Addresses

If you are shipping to multiple addresses, the shipping cost will be calculated separately for each address.

We offer the following shipping options per address:

Order Total Ground
5-7 Bus. Days
Air
3-5 Bus. Days
Air
3-5 Bus. Days
Alaska & Hawaii
Up to  - 15.00 $ 6.95 $30.95 $40.95
15.01 - 25.00 $ 9.95 $34.95 $44.95
25.01 - 35.00 $10.95 $35.95 $45.95
35.01 - 50.00 $11.95 $36.95 $46.95
50.01 - 70.00 $13.95 $38.95 $48.95
70.01 - 100.00 $16.95 $41.95 $51.95
100.01 - 140.00 $19.95 $44.95 $54.95
140.01 - 190.00 $23.95 $48.95 $58.95
190.01 - 250.00 $27.95 $52.95 $62.95
250.01 - 325.00 $31.95 $56.95 $66.95
325.01 - 500.00 $49.95 $74.95 $84.95
500.01 - 750.00 $74.95 $99.95 $109.95
750.01 - 1000.00 $99.95 $124.95 $134.95